Questions Smart Buyers Ask Before They Transform Their Business

Q: What if you can't find a 10x opportunity?

My founding partner guarantee protects you. If I can't identify at least three implementable AI opportunities with projected ROI that exceeds our £7,950 fee, you get a full refund within 14 calendar days of receiving deliverables. You keep all the work and documentation. This guarantee is limited to our first 5 founding partners.

Q: Can we negotiate on price?

No, and here's why that's good news for you: The moment I start discounting, I have to make it up somewhere—probably by cutting corners on your project or overservicing the next client who paid full price. Fixed pricing means you get the same quality as everyone else. No games. No 'what price did they pay?' paranoia. Just fair.

Question 1

What if you can't find a 10x opportunity?

Answer

My founding partner guarantee protects you.

If I can't identify at least three implementable AI opportunities with projected ROI that exceeds our £7,950 fee, you get a full refund within 14 calendar days of receiving deliverables.

You keep all the work and documentation. No questions asked. No hard feelings.

This guarantee is limited to our first 5 founding partners. After that, standard terms apply.

Why I've never had to issue a refund: Every business has leverage points—it's my job to find them. I only take clients where I can see clear opportunities before we start.

Question 2

Can you really achieve 10x improvements?

Answer

Yes, but with context. 10x doesn't mean every process. It means finding the ONE process where AI provides massive leverage.

Where 10x happens:

Document processing: Reading 50 contracts that took 5 hours → 30 minutes
Quality checks: Reviewing 100 items that took 2 days → 2 hours
Data analysis: Creating reports that took 3 days → 3 hours
CV screening: Shortlisting 200 candidates that took 2 days → 30 minutes

Real results from real clients:

Tutorless: 10x tutor productivity (proven and documented)
NIHR: 60% cost reduction + 3x faster skill acquisition
Legal client: 85% time reduction in contract review

Where 10x doesn't happen: Processes already highly optimized, work requiring human judgment for every decision, or tasks that are already quick.

I don't promise 10x on everything. I find the one place where it's possible and prove it works.

Question 3

Can I speak to your existing clients?

Answer

Yes. I can connect you with clients who've agreed to speak with prospects. They'll give you the unfiltered truth about working with me.

What they'll tell you:

How the Discovery Sprint actually worked
Whether I delivered on promises
How disruptive (or not) the implementation was
Real results achieved and timeline
What surprised them (good and bad)
Whether they'd do it again

Reference availability:

Tutorless: Education sector transformation (available)
NIHR: Professional development at scale (available)
Legal services: Contract automation (available from Q4 2025)
Other clients: Some prefer privacy but will speak confidentially

I'm also happy to show you code from similar projects (with client permission) and walk through the technical approach.

Question 4

How quickly will we see ROI?

Answer

Most clients recover the Discovery Sprint investment within 2-4 months. The full Pilot transformation typically pays for itself within 6-9 months.

Typical timeline:

Week 1 (Discovery): Identify opportunities worth 10x our fee
Month 1 (Pilot): System live, team trained, initial savings visible
Month 2-3: Optimization period, savings accelerate
Month 4-6: Full ROI typically achieved

Your exact timeline depends on the process we automate. A contract review system that processes 50 contracts weekly shows ROI faster than an R&D claims system that runs quarterly.

Question 5

How are you different from other AI consultants?

Answer

I build working solutions during our engagement, not recommendations. You see results immediately, not after months of implementation.

Traditional AI Consultants

Send teams of junior analysts for weeks
Produce 100-page PowerPoint decks
Charge £100,000+ for strategy
Leave you to find developers
6-12 months from start to working solution

                                Twisthand Approach
                                Founder works directly with you
Build working prototype in 5 days
Charge £7,950 for Discovery Sprint
Implementation happens during engagement
30 days from Discovery to production

                            

They sell advice. I build solutions. Big difference.

Question 6

How can you deliver in 5 days what consultants take 6 months to do?

Answer

Because I build solutions, not consensus. Traditional consultants spend months in workshops, stakeholder management, change boards, and documentation cycles.

My approach:

Day 1-2: I observe your actual process (not theoretical workflows)
Day 3-5: I build a working prototype using modern AI tools
Result: You see it working with your real data, not slideware

SME pace vs Enterprise committees: You can make decisions in 48 hours that take enterprises 6 weeks. I respect that advantage and work at your natural speed.

SMEs don't need enterprise theatre. You need solutions that work. I'm optimized for speed, not billable hours.

Question 7

What if you can't handle our volume?

Answer

I'll tell you upfront. I only take clients I can transform properly. If you need an army, I'll refer you to one. If you need expertise, we'll talk.

My capacity limits (by design):

5 founding partners maximum in 2025
Each gets 100% founder attention
No juniors. No account managers. Just expertise.

Sweet spot: SMEs with 10-30 people. Big enough to feel process pain. Small enough to make quick decisions.

The real question: Do you want someone who can handle unlimited clients but gives you 20% attention? Or someone who limits clients to give you 100% attention?

Question 8

What industries do you work with?

Answer

I specialize in professional services and knowledge work where repetitive cognitive tasks eat productivity.

Current focus areas:

Legal services: Contract review, due diligence, compliance
Accounting: Tax returns, bookkeeping, Making Tax Digital
Property: Valuations, comparables, report generation
Recruitment: CV screening, candidate matching
Architecture: Planning applications, specifications
Manufacturing: Quality control, R&D claims

Red flags (probably not a good fit):

Pure manual labor with little documentation
Highly creative work that doesn't follow patterns
Processes that change fundamentally every week
One-person operations (need at least 5 people for meaningful impact)

If your industry isn't listed but involves repetitive document processing, data analysis, or quality checking, we should talk.

Question 9

Can we negotiate on price?

Answer

No. And here's why that's good news for you:

The moment I start discounting, I have to make it up somewhere—probably by cutting corners on your project or overservicing the next client who paid full price.

Fixed pricing means:

You get the same quality as everyone else
No games. No "what price did they pay?" paranoia
Just fair

Consider the alternatives:

Big-4 consultancy
£2,000+ per day × 5 days = £10,000+
For analysis reports with no working code

Offshore development
£5,000-15,000 for solution that might work
Plus months of back-and-forth communication

Internal development
6 months of senior developer = £40,000+
In salary and opportunity cost

                                Twisthand Discovery Sprint

                                £7,950 fixed

                                Working prototype + three implementation-ready opportunities

If that doesn't represent clear value for your situation, we're probably not the right fit. And that's okay.

Question 10

What happens if you get hit by a bus?

Answer

You keep everything—code, docs, the works. But honestly? That's not your actual risk.

Protection measures in place:

Code ownership: Everything lives in your GitHub/GitLab from day one
Documentation: Comprehensive guides in your systems, not mine
Knowledge transfer: Your power users trained to maintain the system
Backup support: Three vetted AI specialists who understand my methods
Transition guarantee: Support arranged within 48 hours if needed

Your ACTUAL risk: I'm NOT available when you need me because I've capped myself at 5 founding partners. The bus scenario is covered. The "Javan is booked solid" scenario is your real risk.

I deliberately build to reduce dependency. You should be able to run without me—that's the point of proper knowledge transfer.

Question 11

How do you handle our data security and privacy?

Answer

Bank-grade security by default. All data processing happens in UK/EU regions only. GDPR-compliant. Cyber insurance in place.

Security measures:

All processing in UK/EU data centers (no US/offshore servers)
End-to-end encryption for data in transit
No data retention after project ends
Regular security audits and penetration testing
Two-factor authentication required
Role-based access controls

Compliance:

GDPR compliant by design
ISO 27001 aligned practices
Cyber Essentials Plus certified
Professional indemnity insurance: £2M
Cyber insurance: £1M

For regulated industries (legal, financial services), I can provide detailed security documentation and undergo your security review process.

Question 12

Will we be locked into your services or specific vendors?

Answer

No. I deliberately avoid vendor lock-in. You can switch AI models, hosting providers, or support partners at any time.

How I avoid lock-in:

Open standards: Everything built on standard technologies (Python, JavaScript, APIs)
Model agnostic: Systems work with multiple AI providers (OpenAI, Anthropic, local models)
Cloud portable: Can run on AWS, Azure, Google Cloud, or your own servers
No proprietary platforms: I don't use obscure tools that require my involvement

Your options after Pilot:

Run it yourself with just software costs (£50-500/month)
Use our Partnership service for optimization (£2,950/month)
Hire your own AI specialist to take over
Use another consultant to extend the system

I build to free you, not trap you.

Question 13

What are the ongoing costs after implementation?

Answer

You can run the system yourself with just software costs (typically £50-500/month), or engage our Partnership service for £2,950/month for continuous optimization.

Minimum ongoing costs (self-managed):

AI API costs: £50-300/month depending on usage
Hosting: £20-100/month (or use your existing infrastructure)
Software licenses: £0-100/month (we use mostly open-source tools)

Ongoing Partnership (£2,950/month):

Proactive improvements and optimizations
New automation opportunities identified
Updates when AI models improve
Same-day support via WhatsApp
Strategic advice on AI developments

Many clients start self-managed then move to Partnership once they see the value of continuous improvement.

Question 14

Do you work outside the East Midlands?

Answer

Yes. I work with clients across the UK. East Midlands clients get on-site visits included. Outside the region, we add reasonable travel costs.

East Midlands (Nottingham, Leicester, Derby, Lincoln, Northampton):

On-site Discovery Sprint visits included in price
Same-day response for urgent issues
Face-to-face meetings available monthly

Within 2 hours (Birmingham, Manchester, Leeds, London):

Standard mileage rates for on-site work
Most work done remotely after Discovery
Typical additional cost: £200-400

Rest of UK:

Rail/air travel at cost for on-site visits
Accommodation if overnight required
Video calls for most interactions
Typical additional cost: £400-800

Remote-first possible? Yes, for some engagements. We can do Discovery via video calls if needed, though on-site observation catches things video calls miss.

Question 15

What size businesses do you work with?

Answer

I specialize in SMEs with 5-50 people. Below 5, automation ROI is harder to justify. Above 50, you need enterprise change management that's not my strength.

Sweet spot: 10-30 people

Big enough to feel process pain
Small enough to make quick decisions
Clear owner who can greenlight changes
Team members who wear multiple hats

Revenue matters less than team size and complexity. A 10-person firm doing £2M is often a better fit than a 60-person firm doing £4M.

Question 16

How quickly can we start?

Answer

Typical timeline is 1-2 weeks from initial call to Discovery Sprint kickoff. Faster is possible if you're ready to move.

Typical process:

Day 1: Initial call (30 mins) to understand your situation
Day 2-3: You review service framework and prepare access
Day 4-5: Brief prep call to finalize logistics
Week 2: Discovery Sprint begins

Express option: If you're ready to commit and have everything lined up, we can start within 3-5 business days.

Founding partner note: I'm taking 5 founding partners in 2025. As slots fill, wait times may increase. First to commit gets priority scheduling.

Question 17

What happens after the Discovery Sprint?

Answer

You decide. Discovery Sprint is self-contained. You can stop there, take the prototype and run with it, or proceed to full implementation.

Your options after Discovery:

Option 1: Take the prototype and build internally (you own all code)
Option 2: Proceed to Pilot Transformation (£18,950 for 30-day full implementation)
Option 3: Wait and implement later (you have the roadmap)

Most clients choose Option 2 because they've seen the prototype work and want it production-ready immediately.

No pressure, no long-term contracts. Every phase stands alone.

Question 18

Do we need technical expertise on our team?

Answer

No. I build systems that non-technical people can use and maintain.

What you need:

Someone who understands the business process we're automating
2-3 "power users" willing to spend 2-3 hours/week during implementation
A sponsor who can make decisions

What you DON'T need:

Developers or programmers
Data scientists
AI expertise
Technical infrastructure (I can recommend options)

If you can use Excel and email, you can use what I build. That's by design.

Questions Smart Buyers Ask Before They Transform Their Business

1 Is This Real?

2 Why Twisthand?

Traditional AI Consultants

Twisthand Approach

3 What's The Catch?

Additional Questions

You've Read the FAQ.
Now Imagine It's 6 Months From Now.

Questions Smart Buyers Ask Before They Transform Their Business

1 Is This Real?

2 Why Twisthand?

Traditional AI Consultants

Twisthand Approach

3 What's The Catch?

Additional Questions

You've Read the FAQ.Now Imagine It's 6 Months From Now.

You've Read the FAQ.
Now Imagine It's 6 Months From Now.