Privacy Policy

1. Who We Are

Twisthand Intelligence Ltd is your data controller. That's corporate speak for "we're responsible for your data."

Company: Twisthand Intelligence Ltd
Address: Nottingham, United Kingdom
Email: [email protected]
Phone: +44 7376 692 460
ICO Registration: [Registration Number]

When you work with us, you work directly with Javan Green, the founder. No data teams, no call centers - just one expert who treats your data like his own.

2. What Data We Collect

Information you provide:

• Contact details: Name, email, phone number, company name
• Business information: Your productivity challenges, industry sector, team size
• Project data: Workflows, processes, and systems we analyze together
• Communications: Emails, meeting notes, project discussions

Information collected automatically:

• Website visits: Pages viewed, time spent (via minimal analytics)
• Technical data: Browser type, IP address (for security only)

What we DON'T collect:

• Financial information (payments handled by secure third parties)
• Unnecessary personal data
• Data about your clients (unless explicitly needed for your solution)

3. How We Use Your Data

Simple: We use your data to transform your business. Nothing else.

Specifically:

• Discovery Sprints: Understanding your workflows to find leverage points
• Solution Development: Building AI systems tailored to your needs
• Communication: Keeping you updated on progress
• Improvement: Making our services better (anonymized insights only)
• Legal Compliance: Meeting our regulatory obligations

We will NEVER:

• Sell your data to anyone
• Use your data to help competitors
• Send marketing spam
• Share your innovations with other clients

4. Legal Basis for Processing

GDPR requires us to have a lawful reason for processing your data. Here's ours:

• Contract: We need your data to deliver the services you've hired us for
• Legitimate Interests: Running our business, improving services, preventing fraud
• Consent: For marketing communications (which you can opt out of anytime)
• Legal Obligations: Tax records, regulatory compliance

5. Who We Share Data With

Your competitive advantage is sacred. We share data only when absolutely necessary:

Essential Service Providers:

• Cloud Infrastructure: UK-based secure servers (your data never leaves the UK)
• AI APIs: Encrypted, anonymized processing only
• Communication Tools: Email and calendar services
• Professional Services: Accountants, legal advisors (under strict NDAs)

Legal Requirements:

We may disclose data if required by law, but we'll fight unreasonable requests and inform you wherever legally possible.

6. How We Protect Your Data

Bank-grade security isn't just marketing speak. Here's what we actually do:

Technical Measures:

• End-to-end encryption for all data transfers
• Encrypted storage with regular security audits
• Multi-factor authentication on all systems
• Regular security updates and patches
• Isolated environments for each client's data

Organizational Measures:

• Limited access (basically just me, Javan)
• Regular security training
• Incident response procedures
• Professional indemnity insurance

Physical Security:

• Secure home office with locked filing
• Encrypted devices with remote wipe capability
• Clean desk policy

7. How Long We Keep Data

We don't hoard data. Here's our retention schedule:

• Active Projects: Duration of project plus 6 months
• Completed Projects: 2 years (for support and reference)
• Financial Records: 7 years (legal requirement)
• Marketing Lists: Until you unsubscribe
• Website Analytics: 26 months

After these periods, data is securely deleted. Want it gone sooner? Just ask.

8. Your Rights

Under GDPR, you have significant rights. We make them easy to exercise:

To exercise any right: Email [email protected] or call 07XXX XXX XXX. No forms, no friction.

Complaints: Not happy? Tell me first - I'll fix it. Still not satisfied? You can complain to the Information Commissioner's Office (ico.org.uk).

9. Cookies & Analytics

We use minimal cookies. No tracking pixels, no advertising networks, no creepy surveillance.

What we use:

• Essential cookies: Keep you logged in, remember preferences
• Analytics: Basic visit tracking to improve our site

What we DON'T use:

• Third-party advertising cookies
• Social media tracking
• Cross-site tracking

You can disable cookies in your browser. The site will still work, just less smoothly.